Reminders and how it works
To ensure a quick turnaround time with requests sent to candidates/references, our default automatic reminders are sent out every 24 hours for the next 3 days after the initial request. That is, if a request is sent out Tuesday, an automatic reminder would go out Wednesday, Thursday and Friday.
You can also manually send reminders by pressing the "Send Reminder" button next to the reference on the candidate's profile. If the reference hasn't completed their reference form yet, you can find the button under the "Completed at" column:
Something to note is that reminders will not be sent if a reminder was already sent within the last 12 hours. This includes automatic reminders as well as manual reminders by pressing the button.
There are different features you can edit or enable to have more control over this reminders
- Reminder rate
- Determine the frequency/interval of outgoing reminders between 1 - 4 days
- By choosing 1 day, the 24 hours sequence would commence but by choosing a 2 day interval, the next reminder would be 48 hours, 96 hours and 144 hours later after the initial request.
- Please note that changing this setting will apply to all future candidates/references and will not change queued reminders for existing candidates/references
- Determine the frequency/interval of outgoing reminders between 1 - 4 days
- Skip reminders on Weekends
- Skip Reminders During the Weekend - toggled off by default.
- Toggling on this feature ensures reminders are sent only on weekdays (Monday - Friday) excluding weekends (Saturday and Sunday).
- Therefore, reminders that would originally be sent on the weekend will be sent the following Monday. After Monday, your chosen sequence/reminder rate applies.
- Toggling on this feature ensures reminders are sent only on weekdays (Monday - Friday) excluding weekends (Saturday and Sunday).
- Please note that changing this setting will apply to all future candidates/references and will not change queued reminders for existing candidates/references
- Skip Reminders During the Weekend - toggled off by default.
- Turn off reminder for a specific candidate/reference
- Choose to turn off auto reminders for specific references.
- Sometimes, candidates/references could request a different time/date to complete a form due to various reasons and they do not want to keep receiving reminders.
- Refer to this knowledge base article for a guide on how to turn this off for a specific candidate/reference
- Choose to turn off auto reminders for specific references.
Please note that we only allow up to 10 reminders to be sent out to the same reference/candidate in order to not spam their inbox.
Reminders when editing references
Sometimes, candidates will input the wrong information for their references, including their email address or phone number. If you edit the reference's information for them, we will provide a popup that will ask you if you'd like to send a new notification to the edited reference. This will send an email/text as if the reference was just added, except to the newly edited information.
If you send a new notification to the edited reference, we will deactivate all queued reminders and will add 3 new reminders to go out after this new notification.